Lessons Learned from COVID-19 by national conference speaker Dr. Cynthia Pan

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LESSONS LEARNED FROM COVID-19

By Cynthia X. Pan, MD 潘欣心醫生

Sunday, March 28, 2021 2-3PM

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Dr. Pan is an internal medicine, geriatrics, and palliative care physician in Queens, New York. She is the founding director of the Palliative Care Program at NewYork-Presbyterian Queens (NYPQ), since 2010. NYPQ is a community teaching hospital affiliated with the renowned Weill Cornell Medical College. Dr. Pan’s Palliative Care program has helped thousands of seriously ill patients and families since then. Dr. Pan is Division Chief of Geriatrics and Palliative Care Medicine, and key faculty member for NYPQ’s Hospice & Palliative Medicine Fellowship. Under her leadership, the NYPQ Palliative Care team is fully interdisciplinary, with physicians, nurse practitioners, social worker, pharmacist and chaplain. The program trains palliative care physicians for the future, and teaches countless doctors, nurses, and other health care professionals on principles and practice of palliative care.

Dr. Pan strongly believes in interdisciplinary education, and has a grant to provide small group communication training focusing on clinical communication and advance directives, using standardized patient actors. She served as a Co-Chair to Integrate Palliative Care in Nursing Homes for NYPQ’s DSRIP project, working with 27 nursing homes in Queens, to build front line capacity for palliative care in NHs.

Dr. Pan has championed multiple quality improvement projects, including the routine use of MOLST forms at NYPQ, implementing an EMR Goals of Care/Advance Directives note, improving appropriate use of NIPPV, reducing avoidable falls among hospitalized patients, and optimizing 2appropriate use of feeding tubes. Dr. Pan always had a passion for medical education, as well as public education/community outreach.

During the COVID-19 pandemic, Dr. Pan disseminated basic palliative care tools to frontline clinicians to help their care of seriously ill patients. She educated the medical and public communities by sharing her personal experiences, being ill with COVID-19, and lessons learned.

潘欣心醫生是紐約皇后區的內科、老年病學以及安寧療護 (緩和療護)的醫生。從2010年始， 她創建了紐約皇后長老會安寧療護項目（NYPQ）。 NYPQ附屬於著名的威爾康奈爾醫學院（Weill Cornell Medical College）， 是一家社區教學醫院。自創始起，NYPQ的安寧療護項目幫助了數千個重病患者及其家庭。潘醫生是老年病學及安寧療護醫學的部門主任，也是NYPQ臨終關懷和安寧療護醫學研究的核心教授人員。在她的領導下，NYPQ成為一個完全跨學科的團隊，由醫生、護士執業者、社會工作者、藥劑師和牧師組成。該項目著眼於未來，培訓安寧療護的醫生，並教授無數的醫生、護士及專業醫護人員安寧療護的原理和實踐知識。

潘醫生非常堅信跨學科教育。她得到撥款用以提供小型團隊的溝通培訓，專注於與標準化的病人的臨床溝通和預先指導。她曾擔任NYPQ DSRIP項目的聯合主席，在養老院整合安寧療護，並與皇后區27家養老院合作，在NHS建立安寧療護的前線能力。

潘醫生擁護多重質量提升項目，包括在NYPQ常規使用MOLST表單、實施EMR護理目標/預先指示說明、提高NIPPV的適用性、減少住院患者可避免的跌倒、優化飼管的適當使用。潘醫生對醫學教育和她對公眾教育及社區延展一樣，充滿了熱情。

在新冠肺炎疫情期間，潘醫生向第一線的醫護人員傳授了安寧療護的基本知識，以幫助他們照顧危重病人。她通過分享她個人的經歷，包括感染新冠肺炎以及從中吸取的經驗和教訓來教育醫療機構和公眾社區。