Lessons Learned from COVID-19 by national conference speaker Dr. Cynthia Pan
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ABOUT: Cynthia X. Pan, MD 潘欣心醫生
Dr. Pan is an internal medicine, geriatrics, and palliative care physician in Queens, New York.
She is the founding director of the Palliative Care Program at NewYork-Presbyterian Queens
(NYPQ), since 2010. NYPQ is a community teaching hospital affiliated with the renowned Weill
Cornell Medical College. Dr. Pan’s Palliative Care program has helped thousands of seriously ill patients and
families since then. Dr. Pan is Division Chief of Geriatrics and Palliative Care Medicine, and key faculty member
for NYPQ’s Hospice & Palliative Medicine Fellowship. Under her leadership, the NYPQ Palliative Care team is
fully interdisciplinary, with physicians, nurse practitioners, social worker, pharmacist and chaplain. The
program trains palliative care physicians for the future, and teaches countless doctors, nurses, and other health
care professionals on principles and practice of palliative care.
Dr. Pan strongly believes in interdisciplinary education, and has a grant to provide small group communication
training focusing on clinical communication and advance directives, using standardized patient actors. She
served as a Co-Chair to Integrate Palliative Care in Nursing Homes for NYPQ’s DSRIP project, working with 27
nursing homes in Queens, to build front line capacity for palliative care in NHs.
Dr. Pan has championed multiple quality improvement projects, including the routine use of MOLST forms at
NYPQ, implementing an EMR Goals of Care/Advance Directives note, improving appropriate use of NIPPV,
reducing avoidable falls among hospitalized patients, and optimizing appropriate use of feeding tubes. Dr. Pan
always had a passion for medical education, as well as public education/community outreach.
During the COVID-19 pandemic, Dr. Pan disseminated basic palliative care tools to frontline clinicians to help
their care of seriously ill patients. She educated the medical and public communities by sharing her personal
experiences, being ill with COVID-19, and lessons learned.